Frequently Asked Questions (FAQs)
Below are answers to the most common questions about Al-Qasswa, our products, orders, and services. If you need further assistance, feel free to contact us.
Yes, all our products are 100% authentic and carefully selected to meet quality and Islamic standards.
Yes, all our attars are alcohol-free and suitable for prayer, Hajj, and Umrah.
Absolutely. Our Hajj & Umrah essentials are selected with pilgrims’ comfort, practicality, and religious requirements in mind.
Yes, we offer free shipping on selected items or on orders above a specified amount. Details are mentioned on the website.
Delivery usually takes 3–7 working days across Uk, depending on the location.
We offer online payment and other available payment options shown at checkout.
Yes, returns or exchanges are accepted within 7 days of delivery, provided the product is unused and in its original packaging.
Used items, attars, perfumes, and personal-use products are non-returnable due to hygiene reasons.
Yes, we accept bulk orders for Hajj & Umrah pilgrims and special occasions. Please contact us for assistance and pricing.